Shipping policy

Customers in South America/North America who wish to purchase PTS products (excluding Replacement Parts) can visit the PTS USA official website for shopping or inquiries.

🔗 PTS USA Official Website

Business Hours
Monday – Friday: 9:00am- 6:00pm

PTS Steel Shop (Hong Kong)

Tel：+852 2332 7128
WhatsApp：+852 9126 1322
Email：sales@ptssyndicate.com

Office (Not available for retail) Address：
Room608, 6/F, Global GatewayTower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon,Hong Kong

Business Hours
Mon-Fri: 10:00 am - 18:00 pm

Handling Time

Orders will be processed within 3-4 working days.

Shipping Policy (Hong Kong Only)

Delivery Options
- Hong Kong Post
- SF Business Station
- SF Store
- SF Locker
- SF Service Partners
Shipping Time
- Hong Kong Post: Orders will be dispatched within 2-3 business days after payment confirmation.
- SF Delivery: Orders will be dispatched within 2-3 business days after payment confirmation.
Coverage Area & Estimated Delivery Time
- Hong Kong Post: 2-3 business days
- SF Delivery: 2-3 business days
Additional Charges
- Extra charges may apply for deliveries to residential areas.

Shipping Policy for Overseas Regions (Excluding South America/North America)

Shipping Restrictions

For countries/regions not listed above, please EMAIL us for a shipping quote BEFORE making a purchase.
We do not ship to APO/FPO addresses.
Please check the availability of shipping to your country before checkout, including your country's import policies.
PTS Steel Shop is not responsible for any product entry restrictions. Please carefully check your local regulations beforehand. Refunds and returns are not accepted under any circumstances.

Providing Accurate Recipient Information

Please ensure that the recipient’s name and shipping address are correct.
If an invalid name or address is provided, we will refund the entire order via PayPal and deduct a 10% service charge as a penalty.
We are not responsible for shipments to countries not included in our shipping options, nor for re-shipment due to customer mistakes (e.g., failure to receive the package, no response). Any additional shipping costs will be charged to the customer.
Customers can arrange a local forwarder for delivery. We can fulfill your order by delivering it to our retail store. Once collected by your forwarder, PTS Steel Shop is no longer responsible for any duties or issues related to the shipment.