FAQ | PTS Steel Shop

If you could not find the country for delivery or could not press the order button, please check the below list. If your country is not listed below, please write down your address and we will get back to you as soon as possible.
If you cannot press the order button because of other reasons, please tell us the details of the problem including a screen capture. We will get back to you as soon as possible.

Restrict Country (Not allow to deliver guns or its accessories)

For customers who are in restricted countries, you may refer to the link below for the list of dealers for purchasing our products. https://www.ptssyndicate.com/pts-dealer

America, Australia, Greece, Indonesia, Ireland, Japan, Mainland China, Malaysia, Mexico, Middle East, New Zealand, Philippines, Portugal, Russia, Singapore, South Korea, Taiwan, Thailand, Turkey, Vietnam

**Please contact your local police station to apply a PERMIT FORM, attach the form and email to us with your order number and name. Otherwise we will not be able to deliver your parcel, and will have to cancel your order with 20%-50% penalty.

*If you are having trouble purchasing the PTS Series Products from the US, please go to http://ptssyndicate.us/

Please notice that we will deliver your parcel within 3 to 4 working days (exclude Saturday, Sunday and public holiday). If your order status is still processing after 4 working days of placing the order, first check your email client's junk mail to see if you received our email in the junk mailbox. If not, please provide your order number and we will contact you as soon as possible.

Currently we do not provide option for editing placed orders, if you would need to add new items in the order, please use the standard purchase procedure to place the order and leave a message e.g("merge the two orders and ship to the same address") along with the corresponding order numbers for the request, sorry for any inconvenience caused.

Beforeyouorderany productsfromour website, please check the policy of your country. If the parcelfailed toship to your addressbecause of not being able to clear customsor expressdeli very problems, please contactthe local customs department or your local expressservice. Forsome ofthecountriesyoumay check the below picture for reference.

Restrict Country (Not allow to deliver guns or its accessories)

For customers who are in restricted countries, you may refer to the link below for the list of dealers for purchasing our products. https://www.ptssyndicate.com/pts-dealer

America, Australia, Greece, Indonesia, Ireland, Japan, Mainland China, Malaysia, Mexico, Middle East, New Zealand, Philippines, Portugal, Russia, Singapore, South Korea, Taiwan, Thailand, Turkey, Vietnam

**Please contact your local police station to apply a PERMIT FORM, attach the form and email to us with your order number and name. Otherwise we will not be able to deliver your parcel, and will have to cancel your order with 20%-50% penalty.

*If you are having trouble purchasing the PTS Series Products from the US, please go to http://ptssyndicate.us/

Due to the impact of the COVID-19 pandemic, postage rates in all regions may fluctuate. Please note that after completing the order, there is still a chance that additional postage maybe incurred due to the floating postage. Please clearly understand this clause before placing an order. If a refund is required at that time, we will charge fine of 20% to 50% according to the situation.
For local express, postage will depend on different districts and the size of the package. Please check the postage during order payment.　
*Hong Kong Post - standard delivery: 2 - 3 working days
For overseas express, postage will depend on different countries and the size of the package. Please check the postage during order payment. (If you cannot find out your country when you are taking your order, please write down your address and we will get back to you as soon as possible.)

Order Enquiry

Restrict Country (Not allow to deliver guns or its accessories)

For customers who are in restricted countries, you may refer to the link below for the list of dealers for purchasing our products. https://www.ptssyndicate.com/pts-dealer

Delivery Enquiry

Restrict Country (Not allow to deliver guns or its accessories)

For customers who are in restricted countries, you may refer to the link below for the list of dealers for purchasing our products. https://www.ptssyndicate.com/pts-dealer

Other Enquiry