Frequently Asked Questions
- If you could not find the country for delivery or could not press the order button, please check the below list. If your country is not listed below, please write down your address and we will get back to you as soon as possible.
- If you cannotpressthe order button because of other reasons, please tell us the details of the problemincluding ascreen capture. We willget back toyou as soon as possible.
Restrict Country (Not allow to deliver guns or its accessories)
For customers who are in restricted countries, you may refer to the link below for the list of dealers for purchasing our products. https://www.ptssyndicate.com/pts-dealer
America, Australia, Greece, Indonesia, Ireland, Japan, Mainland China, Malaysia, Mexico, Middle East, New Zealand, Philippines, Portugal, Russia, Singapore, South Korea, Taiwan, Thailand, Turkey & Vietnam
****Please contact your local police station to apply a PERMIT FORM, attach the form and email to us with your order number and name. Otherwise we will not be able to deliver your parcel, and will have to cancel your order with 20%-50% penalty.
***If you are having trouble purchasing the PTS Series Products from the US, please go to http://ptssyndicate.us/
Please notice that we will deliver your parcel within 3 to 4 working days (exclude Saturday, Sunday and public holiday). If your order status is still processing after 4 working days of placing the order, first check your email client's junk mail to see if you received our email in the junk mailbox. If not, please provide your order number and we will contact you as soon as possible.
Please login at PTS official website, and click the courier tracking URL link to check the latest parcel status. If the parcel has left Hong Kong, please check your parcel status directly with your local delivery service. Thank you for supporting PTS!
Currently we do not provide option for editing placed orders, if you would need to add new items in the order, please use the standard purchase procedure to place the order and leave a message e.g("merge the two orders and ship to the same address") along with the corresponding order numbers for the request, sorry for any inconvenience caused.
Please provide your order number, name and the new address. (Only allowed to change address for same country and same postage)
Sorry that we cannot cancel your order or issue a refund after the order is placed.
Cannot change postage or express when after the orders placed.
Sorry that we cannot help you to change the receipt price for customs purposes.
Please provide your order number and we will arrange to change the packing. Please note if the product has any damage during delivery after changing the packing, we will not accept return or request for a replacement product.
Before you order any products from our website, please check the policy of your country. If the parcel failed to ship to your address because of not being able to clear customs or expressdeli very problems, please contact the local customs department or your local express service. For some of the countries you may check the below picture for reference.
- For local customers, PTS Steel Shop will delivery your order with Hong Kong Post or Speed Post.
- For overseascustomers, PTS Steel Shop will deliver your order with FedEx/Hong Kong Post.
- Due to the impact of the COVID-19 pandemic, postage rates in all regions may fluctuate. Please note that after completing the order, there is still a chance that additional postage maybe incurred due to the floating postage. Please clearly understand this clause before placing an order. If a refund is required at that time, we will charge fine of 20% to 50% according to the situation.
- For local express, postage will depend on different districts and the size of the package. Please check the postage during order payment.
*Hong Kong Post - standard delivery: 2 - 3 working days
- For overseas express, postage will depend on different countries and the size of the package. Please check the postage during order payment. (If you cannot find out your country when you are taking your order, please write down your address and we will get back to you as soon as possible.)
Sorry that our retail store is temporarily close. Please follow our Facebook/Instagram for any latest information.
Thank you for interest in PTS products! Please provide the following information:
- Item code of the product for repair
- Purchase receipt, address and date
- Send email provide the details of your product with photo.