FOR PTS Products (excluding Replacement Parts) to South America/ North America, please visit PTS USA
Monday– Friday: 9:00am- 6:00pm
Office: Room608, 6/F, Global GatewayTower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon,Hong Kong.
Opening Hours: Mon-Fri 09:00am- 06:00pm
Tel: (+852)2332 7128
Fax: (+852)2332 6108
General postal delivery
HandlingTime: 3-4working days
Customersshall bear extra cost for residential areas
Delivery Options: Local Delivery /Standard Delivery/ Express Delivery/Alfred Locker/Alfred Pickup Point/Alfred Home Delivery
The products are delivered by Hong Kong Post normally takes 2 - 3 working days for dispatch after the payment is confirmed.
The products are delivered by Alfred normally takes 3 - 4 working days for dispatch after the payment is confirmed.
Coverage Area & delivery time:
HongKong Post Office: 2 - 3 Working Days
Alfred: 3 - 7 Working Days
* Other countries not listed above please E-MAIL us for a quotation BEFORE purchase.
** We will not ship to APO/ FPO addresses.
***Please check your availability in your country before check out including the import policy of your country.
PTS Steel Shop is not responsible for all the import issues like product entry restrictions.
Please check carefully your local policy beforehand, refund and return are not accepted in any circumstance.
Please provide accurate information including the recipient name and shipping address
- We will refund the whole order by PayPal with 10% service charges as a penalty when we receive an invalid name or address for the order.
- We are not responsible for any shipment to the countries that are not included in our shipping options.
- We are not responsible for re-shipment due to customer's mistake like not showing up and no response, further shipping cost will be charged.
- Customers can find the local forwarder for delivery purposes, we are able to fulfill your order by delivering to our retail store. Once the items are collected by your forwarder, PTS Steel shop is not responsible for any duties afterwards.
Terms and condition by using Alfred delivery:
- Extended Area Surcharge：Ma Wan and Discovery Bay HK$120，Tung Chung HK$30
- If the parcel is delivered, and nobody sign for it. PTS Steel Shop have right to charge the extra shipping fee and 10% of your order will be charged as penalty when customer request to resend.
- No matter the parcel is delivered or not, if customer request to change a new address. PTS Steel Shop will charge additional shipping fee.
- Once completed the checkout process, is not allow to edit order items, recipient address or delivery method.
- If the parcel exceeded the limitation of size or weight, the delivery method will be changed to Alfred Home Delivery.
PTS Steel Shop would reserve the right to charge the customer extra shipping fee.